The owner of the online store Minu Baltic (hereinafter the Online Store) is Minu Baltic OÜ (registration code
16809904), located in Ida-Viru maakond, Lüganuse vald, Lüganuse alevik, Papli tn 4-6,

Validity of the sales contract, product and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. A fee is added to the price
for delivery of goods. All prices of goods sold in the online store are in euros.
The fee for delivering the goods depends on the location of the buyer and the method of delivery.
The delivery fee is displayed to the buyer when completing the order.
Information about the product is provided in the Webshop directly next to the product.
Forming the order
To order the goods, you must add the desired products to the shopping cart. Must be completed to complete the order
required data fields and choose a suitable product delivery method. Then appears
the amount of the fee, which can be paid securely through the following payment methods:
Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele
Visa/Mastercard card payments
Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma
Säästopankki, Pohjola, POP Bank, S-Pankki, Säästopankki
Latvian bank payments: Swedbank, SEB, Citadele, Citadele and Luminor
Lithuanian bank payments: Swedbank, SEB, Citadele, Šiauliu and Luminor
NB! When paying with a bank link, be sure to press the “Back to the merchant” button on the bank’s page.
Payments are mediated by Maksekeskus AS. Payment is made outside the Webshop in a secure place
in the environment – when paying with a bank link in the secure environment of the respective bank and with a credit card
upon payment in the secure environment of Maksekeskus AS. The seller does not have access to the customer’s bank and
to credit card information. The contract comes into force from the receipt of the amount to be paid
To the current account of the online store.
The owner of the online store is the responsible processor of personal data and forwards it for making payments
the necessary personal data to the authorized processor Maksekeskus AS.
If the ordered goods cannot be delivered due to the end of the goods or for some other reason,
the buyer will be informed of this as soon as possible and the money paid will be returned (incl
delivery costs) immediately, but no later than within 14 days of sending the notice.

Goods are sent to the following countries: Estonia
To receive the goods, the buyer has the following options: Itella SmartPost parcel machine, Omniva
parcel machine, DPD parcel machine.
The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally arrive at the destination specified by the buyer within 2-7 working days
from the entry into force of the sales contract.
In exceptional cases, you have the right to deliver the goods within 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days
The right of withdrawal does not apply if the buyer is a legal entity.
In order to use the 14-day right of return, the ordered goods must not be used in any other way than they are
necessary to ascertain the nature, characteristics and performance of the goods as permitted
to test the goods in a physical store.
If the goods have been used for a purpose other than what is necessary in the nature, characteristics and
to make sure it works or shows signs of use or wear, the Webshop has the right
reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, a statement of withdrawal from the purchase of the goods must be submitted, the form of which can be found
from here: withdrawal statement and send it to the e-mail address
at the latest within 14 days of receiving the goods.
The cost of returning the goods is borne by the buyer, unless the reason for the return is
in the event that the product subject to return does not correspond to the one ordered (e.g. a wrong or defective product).
The buyer must return the goods within 14 days following the submission of the application or submit
proof that he has handed over the goods to the carrier of the goods during the aforementioned period.
The online store returns the returned goods to the buyer immediately upon receipt, but no later than
After 14 days from the receipt of the withdrawal statement, everything received from the buyer on the basis of the contract
The online store can refuse to issue refunds as long as the subject matter of the contract is in place
received back or until the buyer has provided evidence that he has returned the item, depending on
whichever occurs first.
If the buyer has explicitly chosen the cheapest regular item offered by the Webshop
a delivery method different from the delivery method, the Webshop does not have to return it to the consumer
a cost in excess of the cost associated with the normal method of delivery.

If the Customer does not pick up the order at the post office/parcel machine within the storage time,
the order is returned to Minu Baltic OÜ. The customer must pay to receive the order
The cost of returning and reissuing the package to Minu Baltic OÜ Omniva/Itella Smartpost/DPD
according to the valid price list. The initial transport cost is not refundable under the mentioned point.

The online store has the right to withdraw from the sales transaction and to demand the goods back from the buyer, if the price of the goods
in the online store, due to an error, the market price of the goods has been marked significantly lower.
The right to file a claim
The online store is responsible for non-compliance or lack of goods sold to the buyer
for, which already existed at the time of transfer of the matter and which appears within up to two years,
from the delivery of the goods to the buyer. Within 1 year from the handover of the item to the buyer
it is assumed that the defect was already present at the time of handover. Corresponding assumption
refutation is the responsibility of the Online Store.
The buyer has the right to contact the online store within two months at the latest if a defect appears,
by sending an e-mail to or by calling the phone: +3725161789
The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, repairs or
The Webshop will replace the defective item. If the goods cannot be repaired or replaced,
The Webshop will return all fees associated with the sales contract to the buyer.
The online store responds to the consumer’s complaint in writing or a written reproduction
in an enabling form within 15 days.
Direct marketing and personal data processing
The online store uses the personal data entered by the buyer only to process the order and
to send the goods to the buyer. The online store transmits personal data to companies providing transport services
in order to deliver the goods.
The online store sends newsletters and offers to the buyer’s e-mail address only if
the buyer has expressed his wish to do so by entering his e-mail address on the website and has given his
to receive direct mail notifications.
The buyer can opt out of offers and newsletters sent to e-mail at any time
by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Solving arguments
If the buyer has complaints about the Online Store, they must be sent to the e-mail address or call: +3725161789
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can
contact the Consumer Disputes Commission. The competence of the Consumer Disputes Commission is
resolve disputes arising from the contract concluded between the buyer and the Online Store. Buyer complaint
review by the commission is free.
The buyer can turn to the platform for resolving consumer disputes of the European Union.